KARTIK IYER
Executive Operations, Transformation & Applied AI Leader
I help boards and executive teams turn complex global operations, supplier ecosystems, and data or AI ambitions into measurable P&L and operational results. Over 25+ years across Europe, India, and Australia, I have governed 500+ FTE vendor teams, directed $350M+ enterprise restructures, and led global Master Data at APM Terminals (Maersk) and SITA. Alongside executive leadership, I build working AI decision tools hands-on and contribute to European data and AI standards.
- 22–25-Person Global Organisation: Leads managers and team leads across the Netherlands and India, owning global strategy across 5 core domains (Asset, Customer, Finance, Inventory Parts, and Supplier) for container terminals worldwide.
- +35% Quality (2023) & +33% Efficiency (2024): Built automated data-quality dashboards (+35% clean-record score) and streamlined workflows via Lean standardization (+33% FTE efficiency).
- $350M+ Enterprise Restructures (Paris, 2020–2022): Relocated from Pune to Paris to complete the Product Portfolio Restructure (2019–2021) and architect the Customer & Legal Entity Restructure (2021–2022) across Finance, Billing, Legal, HR, and ERP.
- 500+ FTEs & 50+ Vendor Contracts (Pune, 2010–2020): Governed global supplier accounts, authoring SOWs and procurement strategies that delivered >5% YoY financially audited cost savings.
- Enterprise Data Model & 17 Automations: Defined SITA’s Foundational Data Model (2017–2018) and delivered 17 production RPA workflows including end-to-end Procure-to-Pay automation.
- Full P&L & Operations Ownership: Built and ran a 12-seat, 20+ menu-item café with 4 staff (₹600K year-one revenue; featured in Pune Mirror), managing cash flow, supply chain, and kitchen operations firsthand.
- 40% Cost Reduction & 13-Country APAC SSC: Cut British Telecom UK-to-India operating costs by 40% via staffing optimization (Bangalore), then transitioned and ran Cisco’s 13-country APAC HR Shared Service Center in Sydney.
- Quality Turnaround & Frontline Leadership: Led structured quality turnarounds and automated BI reporting at Patni (2002–2003), behavioral training at The Mindbank (2002), fast-track Team Lead promotion at Wipro BPO (2000–2002), and flagship store openings at Pizza Hut (1997–2000).
KARTIK IYER — MANDATES & PROOF
Enterprise MDM, Data & AI Governance · Transformation & Programme Delivery · Supplier Governance
Scale multi-country operations, cut cost-to-serve (40% BT UK-to-India savings; 13-country Cisco APAC SSC), and standardise workflows for measurable team efficiency (+33% FTE productivity).
Lead complex product, customer, and legal-entity restructures (€350M+ scope across Finance, Billing, Legal, HR, and ERP) and govern ~$20M supplier spend across ~35 contracts.
Turn fragmented enterprise data into a governed asset—proven across a 22–25-person global MDM organisation (+35% clean records, ~50 hrs/mo saved), 17 RPA workflows, and CEN/NEN AI standards.
Bridge European headquarters (The Hague, Paris) with high-performing delivery centers in Pune and Bangalore, pairing cultural fluency with EU AI Act and European standards readiness.
- Built Hands-On for Executives: Created live browser tools teams can run today—including Chartr (AI programme chartering & ROI), AI R.I.T. (EU AI Act readiness), DataRadar, and 6 interactive economic simulators.
- Automated Data Guardrails: Author of the Open Data Governance Standard (Apache 2.0) and committee contributor to Dutch and European standards for verifiable data quality and compliance evidence.
- Bridging Policy, AI & Reality: Published SSRN research on EU AI Act compliance and practical essays (The Definition-Execution Fallacy, The System-Counting Fallacy) explaining why 73% of corporate KPIs fail in execution.
- B.A. in Economics & History — Delhi University (2000)
- Certified Six Sigma Black Belt — Int. Six Sigma Institute (ID: 92330139117315)
- Certified SAFe® 4 Agilist & ITIL V3 Foundation
- Google Cloud Generative AI — Verified IDs: 5002343, 6155265, 6654306, 4592832
- The Hague, Netherlands (EU / India Corridor): Indian-Australian background with 25+ years living and operating in India, Australia, France, and the Netherlands.
- Languages: English (Native/Bilingual), Hindi (Native), conversational Dutch & French.
- Operating Ethos: Ground-truth execution over slide decks; early schooling at Birla Vidya Mandir, Nainital; 10-Day Vipassana practitioner.